Cancellation and Return Policy
You as a customer can cancel your order till the order has been shipped by calling our customer service and not more than 24 hours after placing the order. In such a case we will refund any payments already made by you for the order and same will be transferred to your bank account in 5-7 working days once we process your refund. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Dhanashree Foods shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or containing any other incorrect information or typographical errors. Dhanashree Foods shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and User has been charged.
The Customer will be bound by the Cancellation and Return policy on the ecommerce website and shall not hold Dhanashree Foods (“Company”) liable for any loss that she/ he may incur due to cancellation and or return of the order.
In case the Product is found damaged in packaging after delivery of the same and/or the wrong product is shipped, the User can request for return of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product through e-commerce website. The Customer needs to follow the process defined below for return:
a. Send an email to [email protected] seeking for return of the Products under the 2 circumstances mentioned above or place a return request through “My Account” section if he is a Account Holder and through “Track Order” in the event he is a Guest;
b. The Products shall have to be returned at the expense of the Customer / Guest to the address mentioned below:
43/A/1, Vrindavan Society,
Thane – 400601, Maharashtra,
Consumer Care No: +919869200449 / +919619154140
c. For all returns to be considered valid by the Company, the said return of the Products needs to be accompanied with the Invoice;
d. All approval of returns are subject to verification by the Company and the same are left to the sole discretion of the Company.
In case the Customer finds quality issues after opening the package, the said grievance may be addressed to [email protected] or a complaint lodged with the customer cell at +919869200449 / +919619154140
In case, the Customer opts for return of the Product due to damage of packaging or wrong product shipped, Customer will have to ensure that the Product is returned in the condition as received. Packets once opened cannot be exchanged / returned. All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of exchange/return of order of the Product with which the free gift(s) is/are given.